Privacy Policy

Our Commitment to Privacy
MonaLisa Bakery values your time, respects your privacy, and seeks to earn your trust.

We collect information about you in our stores and through monalisabakery.com in an effort to improve your shopping experience and to tell you about our products, services, contests and promotions. Your trust is essential to us, and we are not in the business of selling or renting information about our customers to others. As described in this policy, we may share your information among our sites and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

In line with these values, our privacy policy may change from time to time. If it does, we will post an updated policy on the Sites and change the "last updated" line above. If we make significant changes to the policy, we will provide appropriate notice to you.

If you have any unanswered questions about our privacy policy, click here to reach our customer service representative.

What kind of personal information does MonaLisa Bakery collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, purchase history, credit card number, gender, birthday, and personal interests, when you visit one of the Sites or stores, place an order online or by phone, make an in-store purchase, save your information with us online, return an item to a store, contact us with a question or concern, participate in a contest, promotion, or survey, or communicate with us in any other way.

We may occasionally collect an individual's IP address to help identify an individual, gather broad demographic information about users of the Sites, diagnose problems with our systems, and administer the Sites.

How doesMonaLisa Bakery collect this information?
We receive and store any information from your visits to our Sites or that you give us in any other way.

As is true of most web sites, we gather and store certain information automatically, including Internet Protocol (IP) addresses, browser types, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. This information does not identify individual users, and is used to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

To do this, we use 'cookies' or alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on the Sites. This provider may collect anonymous information about your visits to the Sites and may also use information about your visits to this and other Web sites to refine our services. If you are concerned about cookies, the "help", "options" or "preferences" functions on most browsers will allow to limit or disable cookies altogether. However, cookies allow you to take full advantage of our interactive features, and we recommend that you leave them turned on.

We may also collect anonymous information about your interactions with us through the use of pixel tags (also called "web beacons" or "clear gifs"), which are tiny graphic images on the Sites and in our emails. Pixel tags are now standard in the industry and help to us analyze our customers' online behavior and measure the effectiveness of our Sites and our advertising. A third-party service provider also helps us in our use of these tools.

To ensure we are sending our emails to the right address, we may receive a confirmation when you open email from us if your computer supports such capabilities.

Last, to provide customer service, we might receive information about you from other sources and add it to our account information. We also sometimes receive address information from these sources to correct our records and deliver your next purchase or communication more easily.

Any personal information that we collect will be stored in secure servers hosted in the U.S. or Canada. We will correct such information whenever possible and delete stale information on an ongoing basis and are very happy to hear from you to ensure that our information is as complete and accurate as possible.

How does MonaLisa Bakery use your personal information?
The information we learn from customers helps us personalize and improve your shopping experience. In particular, by using the Sites, you agree that we may use your personal information in the following ways:

• To process and fulfill your order, including sending you email to confirm your order status and shipment.
• To communicate with you, to send you information about our products, services, contests, and promotions, and to send offers to selected groups of customers on behalf of other businesses. When we send you offer on behalf of other businesses, we never give that business your name and address. If you do not wish to receive such offers, please let us know, and we will place you on a "do not contact" list.
• To administer contests and other promotions.
• To help us learn more about your shopping preferences so that we can customize future shopping for you, improve our stores, and tailor offers and promotions to you.
• To help us address problems with and improve our site design, products and services.
• To enhance your shopping experience.
• To administer our loyalty programs.
• To process merchandise returns.
• To analyze trends and statistics.
• To correct our records and make it easier to deliver your next purchase or communication more easily.
• To protect the security and integrity of the Sites and our business.
• To respond to your requests and to contact you if necessary.
• For customer service purposes, such as contacting customers who have not checked out to follow up on abandoned shopping carts or to see if there was a problem with their use of our Sites.

If you have questions or concerns about how we use personal information, please contact us as indicated below.

Does MonaLisa Bakery share personal information about me?
By using the Sites, you agree that we may share your personal information in the following ways:

• When you provide personal information to one of our retail stores or affiliates, we may share that information with our other retail stores or affiliates in the United States or Canada.
• We may share information about you with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, validating addresses, and conducting surveys.
• We may share information about you when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
• We may share personal information about you to address a security, integrity, or legal threat to the Sites or our business, including for fraud protection and credit risk reduction, to protect the legal rights, privacy or safety of Hat World or our employees, agents and contractors, to enforce our terms of use, to respond to inquiries or requests from government or public authorities in any country in which we operate, including the U.S. and Canada, or to comply with the law or legal process.

We employ other companies and individuals as agents to perform functions on our behalf. Examples include delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service.

Whenever we share personal information with our agents, we restrict their access to only that information needed to perform their functions, demand that they provide a comparable level of protection for personal information, and require that they not use it for other purposes.

How can I control your use of my personal information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from one or more of our brands, please let us know by making a written request to our customer service representative.

In any such request, please provide us with your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which transition period you may continue to receive communications from us.

To change your mind, simply contact our customer service representative or sign up again when you visit the Sites or our stores.

If you have questions or concerns about how we use personal information about you or if you would prefer that we delete or suppress information we have about you, please click here to reach our customer service representative, and we will do our best to meet your concerns.

What about links to other web sites?
The Sites may contain links to third-party web sites. All such sites are independent from the Sites and from MonaLisa Bakery. MonaLisa Bakery has no control over and expressly disclaims any liability for such sites or their contents. Our links do not constitute an express or implied adoption or endorsement of anything contained in the other sites. Any transactions that take place between you and the third party are directly with the third party and  MonaLisa Bakery will not be held responsible for any loss or damage that you may incur as a consequence thereto. Please read the privacy policies and terms and conditions posted on these other sites before using the sites or disclosing any personal information to the sites. If you decide to access any of these sites, you do so entirely at your own risk.

How do I contact you?
To reach us with any questions or requests about customer care or our privacy policy, you can customer service representativeby email or postal mail:

MonaLisa Bakery 
1576 86th Street,
Brooklyn, NY  11228